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Treat patients courteously and with respect; and provide patients with accurate information Maintain smooth, organized, and orderly flow of patients moving in and out of clinic’s  premises. Guide patients and visitors to appropriate areas in the clinic  centerReceive and register patient queries, concerns and complains, and assist in resolving concerns in an appropriate manner in accordance with clinics policies & procedures Follow up with the respective departments regarding the patient complains registered in the system and ensure complains are resolved and closed as per clinics policies and procedures. Document accurately patient interactions and deliver to the relevant personnel, in a timely manner. Educate patients about Healths provided healthcare programs, procedures, and healthcare services. Collect and document patient demographic information into the systems as per requirement. Support the daily activities of the registration area and develop statistical quality assurance report including, the waiting time of a patient, registration speed, etc. Assist the registration clerks as necessary to ensure effective and efficient services are provided. Receive and register patient queries, concerns and complains, and assist in resolving concerns in an appropriate manner in accordance with clinics policies & procedures. Escalates the complaints to the Lead if required. Supports the team by providing necessary information as much as possible when required. Collect feedbacks and comments from health clients and families via available tools, surveys and communication channelsRequirements:Must be Bilingual (Arabic & English)Candidates born in Qatar or lived for 10 years in the state of Qatar are preferred.Candidates with family sponsorship are encouraged to apply.Bachelor’s degree in communications, business administration, customer services or similar.Minimum of 2 years of experience in Customer Services.Strong Interpersonal skills, Personal drive, commitment and being a self-starter.Strong English skills.Prioritizing workload and meeting tight deadlines with high quality output.Good Computer skills, i.e. Word, Excel, outlook.Organized and Multi-tasking skills.Ability to work effectively with a variety of groupsCustomer Oriented

Doha, Qatar